Review banner and troubleshooting
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Values the AI filled in, or that were not found in the copy doc, are listed in the review banner. It stays until you have checked them. In the small panel it opens by itself when something needs your attention.
Missing values
A value missing from the copy doc prints !. Its traffic light shape is filled with a purple spot colour called COPYSYNC_MISSING, so preflight and separations show it.
- Fix the value in the copy doc and apply again. The swatch is removed automatically once nothing is missing.
- Never send artwork with
COPYSYNC_MISSINGto print.
Common problems
| Problem | Likely cause and fix |
|---|---|
| Result says 0 changes | Names or tokens do not match. Check spelling and case, and that the items are inside COPYSYNC_WRAPPER. |
| Items skipped as locked | Tick "Auto-unlock COPYSYNC_WRAPPER before applying", or unlock them yourself. |
| "Folder not found" | CopySync could not find the copy folder it searched, and shows the full path. Check Copy folder name in Settings and that the folder is next to the artwork folder. |
| Copy doc not found | Check Copy folder name in Settings and that the folder is next to the artwork folder. |
| "Ingredients boxes ... do not match this copy doc (old text)" | The artwork has ingredients text that is not from this copy doc. Add [INGREDIENTS] to the frame so CopySync refills it. |
| "Could not read or bold the font" | The font is missing, damaged or not active on this machine. Activate or replace the font, then apply again. |
| "Letters needed a second pass" | Information only. Some letters needed a second try to be bolded and were fixed. Check the bold in the artwork. |
| Wrong copy doc shown | Use Change copy doc. Your choice is remembered for that file. |
| Allergen not bold | It is not bold in the copy doc. Fix the copy doc and apply again. |
| "Needs a Bold style" flag | The font has no true Bold. Use a family with Bold. |
| Portion shows an unexpected value | The copy doc has no stated portion, so CopySync worked one out and flagged it. State it in the copy doc. |
[PORTION_SIZE] is blank | The copy doc has no portion. |
| Quantity or ℮ not filled | Quantity is read from PDF copy docs only, and needs "DECLARED QUANTITY" or a title line such as 173g e. |
Front of pack shows 0.0g, back shows 0g | Intended. Front tokens are computed, back tokens print the copy doc's wording. |
| Buttons greyed out after Illustrator has been idle | Known issue. Restart Illustrator. |
| Changes not reapplied on reopen | The document is already synced with this copy doc. Use Apply Data, or Clear sync status. |
Still stuck?
Use Report a bug in the menu. Include the version shown in the panel footer, a screenshot, and the copy doc.